Fast support,
human and free.

First check your spam / junk folder — the automatic email frequently ends up there. If you can't find it within 5 minutes of payment, visit the key recovery page or contact us with your order number.

Copy and paste the key exactly as sent in the email — without any spaces before or after. Also check that you're using the correct software for your specific model. If the problem continues, contact us with your order number and a screenshot of the error.

Check the exact model number on the label of your printer (usually on the back or underside). Then visit the models page and locate yours. If you can't find it, use the form above — we check compatibility free of charge.

After the reset you must switch the printer off and on again to apply the new settings. If the error persists, review the tutorial sent in your email. If it still doesn't resolve, contact us — the guarantee covers this situation.

Our guarantee is total. If the software doesn't work on your specific model after following the tutorial, we refund 100% of the amount paid without question. Use the form above, select "Request a refund" and include your order number.

Windows 7, 8, 10 and 11 — 32 and 64 bit. It does not work on Mac or Linux. The printer must be connected via USB cable during the process.

With the Unlimited licence yes — use as many times as you need on printers of the same model. With the 30-Day licence, use is unlimited within the 30-day period from activation.