Fast support,
human and free.

First check your spam/junk folder — the automatic email often ends up there. If you haven't found it within 5 minutes of payment, visit the key recovery page or contact us with your order number.

Copy and paste the key exactly as sent in the email — without any spaces before or after. Also check that you are using the correct software for your specific model. If the problem persists, contact us with your order number and a screenshot of the error.

Check the exact model number on your printer's sticker (usually on the back or bottom). Then visit the model page and search for your model. If you don't find it, use the form above — we'll check compatibility for free.

After the reset, you must turn the printer off and on again to apply the new settings. If the error persists, review the tutorial sent in your email. If it still doesn't resolve, contact us — the guarantee covers this situation.

Our guarantee is complete. If the software does not work with your specific model after following the tutorial, we refund 100% of the amount paid, no questions asked. Use the form above, select "Request refund" and provide your order number.

Windows 7, 8, 10 and 11 — 32 and 64 bit. Does not work on Mac or Linux. The printer must be connected via a USB cable during the process.

With the unlimited licence — yes, as many times as needed on printers of the same model. With the 30-day licence, usage is unlimited within the 30-day period from activation.